Frequently Asked Questions

Physiotherapy and physical therapy are the same thing

Direct billing is NOT offered at this clinic. Submit receipts for reimbursement to your insurance provider. For disability, WSBC, or ICBC claims, ensure your case manager pre-approves treatment coverage.

A doctor referral is not needed to see a physical therapist. However, some insurance companies may require them when submitting your receipts for reimbursement.

Home visits are NOT offered by the clinicians at this clinic

Have your intake form completed prior to the start of your appointment. Bring any diagnostic imaging, lab results, surgical reports, or referrals with you. Wear loose fitting clothing and bring indoor gym shoes if applicable.

Treatments will comprise of manual therapy and guided therapeutic exercises. Modalities such as TENS, IFC, and ultrasound are not offered at this clinic as research indicates they have poor therapeutic benefits.